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Terms and conditions

Bang & Olufsen is offering its customers an EXTENDED RETURN right whereby products may be returned within 100 days from the purchase date. The EXTENDED RETURN right is subject to the following Terms & Conditions:

Product purchased at Authorised B&O retailer

  • Products may be returned for a full refund if the product is received by an Authorised Bang & Olufsen retailer no later than 100 days from purchase (calculated from the end-consumer’s invoice date)

  • Customer are solely liable for products being received within the deadline stipulated above

  • The product must be returned in an entirely undamaged condition and its original packaging.

  • Customer will bear all costs and liability from the date of purchase until the Product is returned to an authorised Bang & Olufsen retailer, including transportation costs and liability for any damage caused to the product during transportation.

EXTENDED RETURN right is only offered by participating Bang & Olufsen retailers. When returning the product(s), it will be checked by the store staff. Once the product is checked and confirmed it is in perfect conditions, the credit will be done in a period not less than 14 days. EXTENDED RETURN campaign is available during the campaign period only.

Bang & Olufsen reserves all rights to change, in its sole discretion, the terms for offering the EXTENDED RETURN right, including, without limitation, the time period and the products being subject to the terms of the EXTENDED RETURN right.   

Product purchased on www.bang-olufsen.com Bang & Olufsen is offering its customers an EXTENDED RETURN right whereby products may be returned within 100 days from the purchase date.

Authorised Bang & Olufsen retailer in EU and certain other markets** Timeline: From 15 February 2021 until 7 May 2021 (both days included). The EXTENDED RETURN right is only offered and is limited to apply to the following products: Beosound 1, Beosound 2, Beosound Edge, Beoplay A9, Beosound Balance, Beosound Stage, Beosound Emerge and Beosound Level.   Authorised Bang & Olufsen retailer in USA, Canada Timeline: From 15 February 2021 until 31 March 2021 (both days included) The EXTENDED RETURN right is only offered and is limited to apply to the following products: Beosound 1, Beosound 2, Beosound Edge, Beoplay A9 and Beosound Balance.

The EXTENDED RETURN right is offered to products sold on www.bang-olufsen.com. The offer is valid from 15 February 2021 until 7 May 2021 (both days included), however in US + CA from 15 February 2021 until 31 March 2021 (both days included) The EXTENDED RETURN right is only offered and is limited to apply to the following products: Beosound 1, Beosound 2, Beosound Edge, Beoplay A9 and Beosound Balance.   The EXTENDED RETURN right is subject to the following online return policy. Bang & Olufsen reserves all rights to change, in its sole discretion, the terms for offering the EXTENDED RETURN right, including, without limitation, the time period and the products being subject to the terms of the EXTENDED RETURN right.


** Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Croatia, Cyprus, Czech, Denmark, Estonia, France, Georgia, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Monaco, Mongolia, Netherlands, Nigeria, North Macedonia, Norway, Poland, Qatar , Romania, Russia, Saudi, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UAE, Ukraine, United Kingdom, Uzbekistan